This being number 163 or thereabouts in our irregular “who’s becoming an outsourcing destination now” series – this time it’s Romania, which according to Contact Centres is becoming a popular destination for, er, contact centres. The Romanian ambassador in the UK, H.E Mihnea Motoc, attended an event last week which…news | 08.10.2015
CIO Magazine reports that HP and IBM have top Net Promotor Scores, which effectively means that clients are more likely to recommend them than other outsourcing partners. The survey is organised by Temkin and it puts HP at the top overall. The report suggests the NPS is a measure of…news | 07.10.2015
The recently established Center for the Development and Application of Internet-of-Things Technologies (CDAIT) said Wipro Limited (NYSE:WIT), a leading global information technology, consulting and business process services company, has joined the global, non-profit, partner-funded center as a founding sponsor. “Internet of Things” (IoT) refers to the ability for all types…news | 07.10.2015
It’s been rumoured for some time, and now it’s happening. The DVLA (Britain’s Driver and Vehicle Licensing Authority) is bringing its IT back in house after spending decades outsourcing it. Reported in Computer Weekly, it’s been confirmed that the outsourcing arrangement came to and end last month after the contract…news | 06.10.2015
If you’re a company shareholder there’s only one thing better than another business coming after you to buy you out – and that’s two companies doing the same thing. Inevitably it pushes the share price up and you’re quids in, and that’s what’s happening to Xchanging, with both Apollo Global…news | 06.10.2015
The Transformation of Shared Service Centers
The Loughborough Center for Global Sourcing and Services is undertaking a major research enquiry into the continuing development of Shared Service Centers (SSCs). This large-scale survey aims to produce objective research into the way SSCs are being transformed, the impact on skills and professions together with the strategic positioning of…
To receive weekly updates on the key events in the outsourcing and services industries, sign up for The Bulletin from Professional Outsourcing.What constitutes best practice in accounts payable processing?
Content is informative, not obvious, and it has experienced voices in there.