Contact centre specialist Webhelp has bought Ocon Office GmbH of Germany, which is a BPO service company in Stuttgart. Webhelp is suggesting this will add to its expertise in automotive, retail, technolotgy and public service. Thomas Berlemann, CEO of Webhelp Germany, said: "Ocon is a highly successful premium service center characterised by…
Have you checked the identity and documentation of all of your employees? Great - but who's doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure…
Technology giant Cognizant has been named as a top employer in seven of its territories (Belgium, Germany, the Netherlands, Norway, Switzerland, the UK and Sweden) after evaluation by the Top Employers Institute. The citation covers workforce planning, onboarding, learning and development and a strong culture, and the exact accreditation is…
Experts at the 2017 Nigeria Association of Information Technology Enabled Outsourcing Companies (NAITEOC) have called on the Nigerian federal government to deliver policies that will boost the country’s outsourcing industry, which is worth a potential $300m. That’s according to a report from the Nigerian Guardian. The experts pointed out that…news | 22.02.2017
Here's an important date for your diary - Wednesday June 14, 2017 at Verizon's Head Office in Reading. If there is only one event you attend this year make it COCCO - the Conference for Outsourcing Contact Centre Operations. Devised by Professional Outsourcing Magazine and The UK Contact Centre Forum (UKCCF), COCCO aims to share best…news | 22.02.2017
The Transformation of Shared Service Centers
The Loughborough Center for Global Sourcing and Services is undertaking a major research enquiry into the continuing development of Shared Service Centers (SSCs). This large-scale survey aims to produce objective research into the way SSCs are being transformed, the impact on skills and professions together with the strategic positioning of…
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Content is informative, not obvious, and it has experienced voices in there.