Health Care Services Corporation, a Chicago-based company that unsurprisingly specialises in healthcare, has told its employees that a lot of its IT jobs are going to be outsourced. Computerworld is speculating that this could be a large layoff, although since not even the staff have details it’s actually not possible…news | 22.09.2016
Deloitte has launched a new report, The robots are here, examining robotic process automation (RPA) and its role in shared services and global business services (GBS).* RPA software, commonly known as a robot, is used to capture and interpret existing IT applications to enable transaction processing, data manipulation and communication across…news | 22.09.2016
The Conference for Outsourcing Contact Centre Operations is coming in October – the industry is changing beyond recognition and this is the event to capture just how far-reaching those changes are. Whether through the inclusion of social media, the use of home working agents or…news | 21.09.2016 | Conference for Outsourcing Contact Centre Operations
Professional Outsourcing Magazine wakes up this morning after a late one – last night we co-hosted one of our bespoke dinners with sponsor NIIT, whose executive vice president head of BPO and RPA came out with a couple of anecdotal stats that are worth repeating. First, the robotic process automation…news | 21.09.2016
The China Daily reports that the Chinese service industry is continuing its growth. It reached 629 billion yuan in the first eight months of this year (around £72.6bn), which marks a 31.2% increase compared to the same period last year. Offshore outsourcing contracts accounted for just over two thirds of…news | 21.09.2016
The Transformation of Shared Service Centers
The Loughborough Center for Global Sourcing and Services is undertaking a major research enquiry into the continuing development of Shared Service Centers (SSCs). This large-scale survey aims to produce objective research into the way SSCs are being transformed, the impact on skills and professions together with the strategic positioning of…
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