Intelligent Sourcing https://www.intelligentsourcing.net Tue, 12 Mar 2024 14:37:49 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.9 https://www.intelligentsourcing.net/wp-content/uploads/2017/03/cropped-Untitled-1-32x32.jpg Intelligent Sourcing https://www.intelligentsourcing.net 32 32 Profiles in Emerging Outsourcer Success: 2024 https://www.intelligentsourcing.net/profiles-in-emerging-outsourcer-success-2024/ Tue, 12 Mar 2024 14:37:49 +0000 https://www.intelligentsourcing.net/?p=8036 Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024.  This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the BPO ecosystem. […]

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Location, Location, Location – 2024 and beyond https://www.intelligentsourcing.net/location-location-location-2024-and-beyond/ Mon, 12 Feb 2024 16:11:59 +0000 https://www.intelligentsourcing.net/?p=8030 No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring. Over the years, many would have had it believed that business process delivery from locales near and afar would succumb to the advancements in automation and artificial intelligence.  Equally, there has been a […]

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Sensée and The Contact Company CEOs talk openly about a successful future together https://www.intelligentsourcing.net/sensee-and-the-contact-company-ceos-talk-openly-about-a-successful-future-together/ Fri, 09 Feb 2024 12:37:45 +0000 https://www.intelligentsourcing.net/?p=8028 This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based in Birkenhead, had been acquired by the British work-from-home specialists Sensée. The Contact Company (TCC) was hit by a cyberattack in 2022 and has struggled ever since. The cost of recovery combined with […]

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Developing Great Career Options For CX Teams https://www.intelligentsourcing.net/developing-great-career-options-for-cx-teams/ Fri, 09 Feb 2024 12:17:06 +0000 https://www.intelligentsourcing.net/?p=8025 Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this epsiode of CX Files Mark Hillary speaks to Mike about developing careers in CX. He explains how his company has explored impact sourcing initiatives across South Africa and the UK and how a […]

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Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev https://www.intelligentsourcing.net/8017-2/ Thu, 01 Feb 2024 18:58:48 +0000 https://www.intelligentsourcing.net/?p=8017 One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology in 2024 from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development. The IBA Group CEO, […]

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The UK National Contact Centre Awards https://www.intelligentsourcing.net/the-uk-national-contact-centre-awards/ Fri, 26 Jan 2024 15:41:23 +0000 https://www.intelligentsourcing.net/?p=8012 The largest awards programme that recognises contact centre talent in the UK. For more information visit www.ukncca.co.uk Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, you have really […]

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Top CX Predictions for 2024 https://www.intelligentsourcing.net/top-cx-predictions-for-2024/ Tue, 09 Jan 2024 16:36:54 +0000 https://www.intelligentsourcing.net/?p=8003 Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought leaders the world over.  Thus, in no specific order, Ryan Strategic Advisory is pleased to share its ideas on what will define customer experience for the next 12 months. Realistic expectations around Generative […]

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Ethical Outsourcing and a Regenerative Economy https://www.intelligentsourcing.net/7995-2/ Thu, 14 Dec 2023 11:47:37 +0000 https://www.intelligentsourcing.net/?p=7995 In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations and long-term sustainability. However, a new paradigm is emerging: Ethical Outsourcing. This progressive approach intertwines moral responsibility with business processes, ensuring that the work outsourced contributes positively to the workforce and communities involved. […]

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From sports icons to business titans https://www.intelligentsourcing.net/from-sports-icons-to-business-titans/ Thu, 14 Dec 2023 11:42:59 +0000 https://www.intelligentsourcing.net/?p=7992 When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and what pitfalls to avoid. Take four-time NBA champion, Shaquille O’Neal, who became the king of franchises after he retired in 2011, and moved on to owning or having major investments in some 50 […]

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How global companies use AI to prevent supply chain disruptions https://www.intelligentsourcing.net/how-global-companies-use-ai-to-prevent-supply-chain-disruptions/ Tue, 05 Dec 2023 17:03:00 +0000 https://www.intelligentsourcing.net/?p=7988 As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to find, vet, and onboard new suppliers. Companies such as Walmart, Tyson Foods, Koch Industries, Maersk, Siemens, and Unilever are using AI tools to swiftly find and […]

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