Reflecting further on our Annual Conference last week, it’s clear that enabling and empowering our people – whether through better training, access...
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing...
No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring....
This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based...
Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this...
One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating to learn what we can expect in technology...
The largest awards programme that recognises contact centre talent in the UK. For more information visit www.ukncca.co.uk Celebrating their 29th year in...
Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought...
In the fast-paced world of global commerce, ‘outsourcing’ has often been synonymous with cost-cutting and efficiency—sometimes at the expense of ethical considerations...
When it comes to financial planning, some sports icons provide the best examples of how to plan, what to invest in, and...