• Autumn 2016 - Artificial Intelligence

    Latest Issue

    Autumn 2016 | Artificial Intelligence

    In this issue:

    • AI 1 - A question of intelligence : Andrew Burgess introduces our focus on AI this issue with a broad look at the state of technology in the market at the moment.
    • A1 2 - Intelligent RPA? : Guy Kirkwood takes a look at some of the terminology around the sourcing industry's latest black art and cuts through to just what's happening and where.
    • AI 3 - Robots, digital's secret weapon : Robotics is enourmous in outsourcing as every reader of this magazine will know - and as Cheri Mangum explains, its also fuelling digitalisation of business.

    Plus:

    • Interview : Teleperformance has a new UK and African CEO - of course we had to catch up with him and ask what his plans are for the company.
    • Interview: Richard Jones Chairs both Proxima and Genfour, which gives him a lot of insight in to procurement and outsourcing. We tap his brains.
    • Legal Briefing : We look at insourcing - returning tasks back home.

    Supplement:

    Document Management

  • Summer 2016 - Cutting Loose

    Summer 2016 | Cutting Loose

    In this issue:

    • Brexit - Should I stay or should I go? : It's early days yet, but reaction has started to come in from the UK's decision to leave the EU. Our international contacts offer some early commentary.
    • Suppliers bite back : Our halfway tame outsourcing professional has discovered what's wrong with his business - all too often it's the clients, he explains with his usual candour.
    • Rightshoring 1: Mr R Chandrashekhar, predsident of NASSCOM, is joined by analysts from Everest as he makes his case for why India will remain the top outsourcing destination.

    Plus:

    • Editor’s interview : Peter Bendor-Samuels founded a software comnpany in 1981. It’s morphed beyond recognition, becoming the Everest Group. He explains how.
    • Legal briefing : Immigration around Europe is bound to change around the departure of the UK. PwC considers the laws as they exist now.
    • Bookshelf : What’s been on our editor’s Kindle this month?

    Supplement:

    Robotic Process Automation

  • Spring 2016 - Contact Centre Special

    Spring 2016 | Contact Centre Special

    In this issue:

    • Ed Lines : There's this referendum coming up around the time of our next issue, we forget the subject-editor Guy Clapperton nails our colours firmly to the mast.
    • Contact Centres 1 : BT's Dr Nicola Millard considers the interface between human and machine and how it's changing the face of the contact centre.
    • Contact Centre 3 : We report on a recent round table event at which analysts and managers debated the next steps in the contact centre market.

    Plus:

    • Follow the money : Everest analyst Jimit Arora speaks at our first US event.
    • Contact Centre 4 : Home working has its impact on contact centres.
    • Legal Briefing : Simon Briskman examines quality

    Supplement:

    Shared Services Special

  • Winter 2015 - Your Money

    Winter 2015 | Your Money

    In this issue:

    Plus:

    • Legal Briefing : Paul O' Hare considers a Safe Harbour case
    • Bookshelf : What's been on our editor's kindle this month?
    • Employee, phone home : Home working has its impact on contact centres

    Supplement:

    Business Process Outsourcing

  • Autumn 2015 - Robot Wars

    Autumn 2015 | Robot Wars

    In this issue:

    Plus:

    • IT, Phone Home: Leslie Willcocks and Mary Lacity on Telefonica O2's RPA
    • Step to the left?: Will Jeremy Corbyn shake up British outsourcing?
    • Suppliers bite back: The latest column from our tame outsourcer who tells it like it is

    Supplement:

    Rightshoring 2015

  • Summer 2015 - Sourcing for Health

    Summer 2015 | Sourcing for Health

    In this issue:

    Plus:

    • Impact Sourcing: Another look at sourcing to benefit communities
    • Take your Partners: Can customer service contracts flex enough ? Part 2
    • Legal service sourcing: A second look at an evolving market

    Supplement:

    Financial Services

Bulletin

To receive weekly updates on the key events in the outsourcing and services industries, sign up for The Bulletin from Professional Outsourcing.

Outsourcing in the USA: now it gets tricky

ProcureCon IT Europe

events rss | 05.12.2016 - 06.12.2016 | ProcureCon Europe
Aecus Lexmark Scottish Development International Comarch UI Path
“”

Content is informative, not obvious, and it has experienced voices in there.

Leslie Willcocks, London School of Economics & Political Science