Indian technology giant HCL Technologies has partnered with Volvo to offer technical support for the Volvo Ocean Race. Fans following the crafts’ progress during the eight-hour event through (for example) streaming TV will unknowingly be using HCL’s technology. The company will also offer inter-site connectivity, digital content delivery, mobile data…news | 21.03.2017
Care companies have ended contracts with 95 councils in the UK because they are running out of money, reports the BBC. The investigation, which will be the subject of tonight’s edition of “Panorama” on TV, suggests that as many as one in four care homes may be in danger of…news | 20.03.2017
Indian outsourcing company Wipro is opening an automotive engineering centre in Detroit to focus on customer experience, artificial intelligence, innovation and a great deal else. It will serve automobile manufacturers in North America, and no doubt fox commentators who see Indian companies as a straightforward drain on American jobs. It…news | 20.03.2017
Not strictly a sourcing story but relevant in the light of the controversies over H-1B visas and the current US administration’s “America First” view is the status of the president’s latest attempt to “control” immigration. The latest development – as we write, and things tend to move very quickly in…news | 16.03.2017
Reactions to Ofcom’s (Ofcom is the telecommunications regulator in the UK) clampdown on outbound marketing calls have started to come in. As of the first of this month there have been new regulations in play that describe numerous unwanted calls as “misuse”, and the contact centre industry needs to be…news | 16.03.2017
The Transformation of Shared Service Centers
The Loughborough Center for Global Sourcing and Services is undertaking a major research enquiry into the continuing development of Shared Service Centers (SSCs). This large-scale survey aims to produce objective research into the way SSCs are being transformed, the impact on skills and professions together with the strategic positioning of…
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Content is informative, not obvious, and it has experienced voices in there.